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Endnotes
[1] Harry S. Dent, Jr., The Roaring 2000s: Building the Wealth and Lifestyle You Desire in the Greatest Boom in History (New York: Touchstone, 1998), p. 72.
[2] Don Peppers and Martha Rogers, The One to One Manager: Real-World Lessons in Customer Relationship Management (New York: Doubleday, 1999), pp. 60-71.
[3] Field visit to Cisco Corporate Headquarters, Palo Alto, California, April 2000.
[4] Adrian Slywotzky, “Getting Rid of the Guesswork,” Business Week, August 28, 2000, p. 142.
[5] Gerda Gallop-Goodman, “My Car Gets a Whole New Meaning,” American Demographics Forecast, September 2000, Volume 20, Number 9, p. 1.
[6] J.D. Power and Associates report, “2000 Automotive eCommerce Report v.1.0-Consumer Perspectives on Build-to-Order Vehicles and ProcessSM,” (http://www.jdpa.com/studies/summary.asp?studyID=466&CatID=1). (Internet document.)
[7] Don Peppers and Martha Rogers, The One to One Manager: Real-World Lessons in Customer Relationship Management, pp. 51-55.
[8] KPMG Peat Marwick LLP, Public Services, Organizations Serving the Public: Transformation in the 21st Century (New York, January 1997), p. 63.
[9] Federal Reserve Bank of Dallas, “The Right Stuff: America’s Move to Mass Customization,” by W. Michael Cox and Richard Alm, 1998 (http://www.dallasfed.org/htm/pubs/annual/arpt98.html). (Internet document.)
[10] While some of these schools have faced difficulties, the charter movement also has spectacular success stories to relate, such as Houston’s KIPP Academy, which serves a student body composed largely of minority and low-income students. The academy’s rigorous standards have produced some of the state’s most impressive achievements on standardized test scores.
[11] Individual Development Account savings are restricted to specific expenditures such as homeownership, education, training, and small business capitalization.
[12] Assistance is individualized for finding and moving into regular, integrated housing (not agency owned or operated housing), and intensive in-home rehabilitation services, as needed; and case coordination is provided as well as temporary rental assistance.
[13] Steve Goldsmith, speech to the PriceWatersCoopers Foundation, Arlington, Virginia, May 2000.
[14] Philip Evans and Thomas A. Wurster, Blown to Bits: How the New Economics of Information Transforms Strategy (Boston: Harvard Business School Press, 2000), p. 104.
[15] Telephone interview with Nancy Pechacek Hard, director of Child Care, Texas Workforce Commission, August 14, 2000.
[16] David Osborne and Peter Plastrick, The Reinventors Handbook (San Francisco: Jossey-Bass Inc., May 2000), pp. 321-322.
[17] Telephone interview with Curt Mooney, DePelchin Children’s Center, Houston, Texas, May 18, 2000.
[18] Steve Towns, “Portals in the House,” Government Technology, May 2000 (http://www.govtech.net/publications/gt/2000/may/portals/portals.shtm). (Internet document.)
[19] William Matthews, “HUD Lays Foundation for Web portal,” FCW.COM, May 15, 2000.
[20] Frederick M. Biddle, “A Special News Report About Life on the Job and Trends Taking Shape There,” Wall Street Journal, August 31, 1999.
[21] Texas Incentive and Productivity Commission (http://www.tipc.state.tx.us).
[22] Timothy O’Brien, “Thieves Lift More IDs off the Net: Con Artists Finding Web a World of Easy Marks,” April 2, 2000 (http://www.chron.com/). (Internet document.)
[23] Senator David Sibley’s remarks at “Private Lives, Public Rights Conference,” presented by the Freedom of Information Foundation of Texas, September 22-23, 2000.
[24] Dr. Sharon Strover and Dr. Joe Straubhaar, “E-Government Services and Computer and Internet Use in Texas – A Report from the Telecommunications and Information Policy Institute,” (Department of Information Resources survey) University of Texas at Austin, June 2000 (http://www.utexas.edu/research/tipi/report/dir_final3.htm). (Internet document.)
[25] Office of Attorney General’s memorandum to House Committee on State Affairs, Subcommittee on Privacy Issues, July 30, 2000.
[26] Rachel Zimmerman and Glenn R. Simpson, “Lobbyists Swarm Legislatures to Stop Tough Privacy Bills,” The Wall Street Journal, April 21, 2000, p. A16.
[27]Canada Scraps Citizen Database, Wired News Report, May 30, 2000 (http://www.wired.com/news/politics/0,1283,36649,00.html). (Internet document.)
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